Certification • Verification • Training

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Commercial Policy

NaturaCert offers its certification/verification services for all companies and/or agro-industrial producers of any commercial size that require surveillance by a control body and will carry out its activity impartially, without any type of discrimination, with absolute confidentiality and without conflict of interest.

When providing its certification/verification services, NaturaCert assumes responsibility for the decisions made regarding the granting, maintenance, extension, suspension or cancellation of the certification/verification.

The criteria against which certification/verification is evaluated and decisions are made are contained in the different policies, regulations, standards or guides under which the service is provided by NaturaCert.

NaturaCert may reject the request when the natural or legal person requesting the service is related to accusations or complaints of committing crimes such as: processes of forced displacement or disappearance, torture, illicit enrichment, figurehead, manufacture and trafficking of firearms or ammunition, destruction of the environment, illegal use and occupation of natural resources, parks and forest reserve areas, money laundering, kidnapping, human trafficking, usurpation, invasion of lands and areas of special ecological importance, drug trafficking, genocide, acts of barbarism, among other actions that constitute an ethical impediment to the provision of the service, crops outside the scope of the standard, being located outside the geographical scope of NaturaCert, security problems in the area.

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Documents

Documento

Certification Regulation

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Documento

Basis for quote

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Documento

Suggestions and complaints / Claims

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Documento

Handling appeals and customer disputes

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Documento

Anti-bribery policy and handling of related situations

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